Have an HKC alarm? Switch to the latest app soon

HKC Secure Comm app intruder AlarmHKC Secure Comm app intruder Alarm

All those who have an HKC intruder alarm who use the system’s mobile app need to be aware of a deadline approaching. If you have not yet upgraded to the HKC SecureComm 2 app, which was launched in 2022, you must make sure you do so by the 9th of July.

While we know that an email was sent to all SecureComm customers advising them to upgrade to the new app, and those with the old app will have received notifications in their phones to remind them, it is very easy to put the change off! However, the old app will be switched off in about two weeks.

The HKC SecureComm 2 app has many extra features, and HKC will be continuing to add new features which cannot be made available in the old app, which was introduced in 2014. The old app used technology that is no longer supported by iOS and Android operating systems, so HKC needed to retire it.

Take advantage of the new features and continuing features in the HKC app

The new app built on the useful features available previously, such as the ability to set and unset the alarm system, and receive notifications of when alarms are activated, by offering users a new design layout and improved user experience. This includes the option of a biometric login so users can set up Fingerprint or Face ID so there’s no need to enter their user code every time they wish to log in to the app.

Additionally, the new app can retain a more extensive log history. This means up to 100 log events are available within the app and users can now filter these events by date, set/unset or alarm event. There are also improved search options which make it easier to find the site you’re looking for which is very useful for users with multiple sites within the app.

If you still have the old HKC SecureComm app and need to upgrade you should ensure that you have the latest version installed. You can check the App store or Google Play to see if an update is available. You should then install the new app before uninstalling the old app.

When you first open up the new app you will see a pop-up which will indicate that it has detected the existing HKC app and ask you if you want to import the existing site information across. At this point users just need to click the “Import” button. It will then take a few seconds for your sites to be imported across. Once your site details have been migrated across you can log in to your site as normal. Watch this video for a how-to guide.


Ecl-ips: Designing bespoke intruder alarm systems

We can use the advanced intruder alarm solutions from HKC Security to design a system that will meet the needs of commercial and residential users. The HKC SecureComm 2 app gives all users extra control over their intruder alarm system and gives them added peace of mind if they are away from their property. If you want to know more about the range of intruder alarm products or the wider selection of security or monitoring solutions we offer then please get in touch.